• Customers can return items according to our 7-day return policy. Returned items must be unused and resalable to receive a full refund.
• Unless the goods arrive damaged or incorrect, the customer will be responsible for the return shipping costs within 7 days of receiving the goods.
• If the customer finds that the goods are damaged or incorrect upon delivery, please notify us within 7 days. We will arrange a refund or free replacement for you.
• We will not accept returned items that are incomplete, damaged, have damaged security seals, or are no longer resaleable.
• Due to storage and hygiene issues, all frozen cat and dog food cannot be returned or exchanged once sold. Thank you for your understanding.
• When returning or exchanging products, we strongly recommend customers to choose the most reliable method of use. We are not responsible if the goods are lost or damaged in transit.
• We will not process any unauthorized returns.
• The refund process generally takes 14 working days from the time we receive the return.